Shipping and Returns
Surthrival typically fulfills orders on in-stock items within 1 business day whenever possible. Orders that are placed before 1 pm are often shipped the same day. If you place your order after 1 PM EST on a Friday your package will not ship out until Monday morning as our shipping facility is closed on the weekends.
We offer various shipping options from UPS and USPS and with domestic transit times between 1-6 days.
Please note, if you picked the option of USPS Express or UPS Next Day Air service, your order will arrive one working day after it leaves our facility. It doesn’t mean that it will arrive one day after your order.
Tracking numbers may take up to 24 hours to populate.
Surthrival accepts returns on unopened, unused product within 30 days of purchase for a full refund. Buyer pays return shipping.
Please report all damaged merchandise upon delivery, and provide photos if possible. Orders totaling 100.00 or more may need to be inspected by the carrier to obtain a replacement or refund.