We’re glad you made it here! If you came for help––and we all need a little sometimes––know that the Surthrival Team is here to do just that! Whether you're checking in on an order you placed, have a question about dosage, or just want to know a little more about our products, you’ve come to the place where your questions become answers! But first, a little about us.
You may not know this, but Surthrival is a small team—like 7 people small. That’s just 7 people to manage everything from taking orders to handling formulation so we can provide the world these brilliant products. Because we’re such a small team, our ability to answer phones is limited. Seriously though, these products make us so excited that you'll never get us off the phone! But if you do try calling and don’t reach a human, please leave a message and we'll call you back. Promise!
But we'll be up front here; the best and fastest way to get in touch is by email. It’s our policy to answer all of our customers within 24 business hours, and we really prefer to handle our communications this way. It gives us a running log of your inquiry, just in case one team member needs to pick up where another left off.
Many of the questions our customers need answered we’ve included in our FAQ. Unless you have a little extra time (if you do we’re jealous!) to spend drafting an email, or waiting for a call back from us, our FAQ may be an easy way to get a simple question answered quickly!
Oh one more thing––and maybe the most important. Many people choose herbs and supplements over (or to compliment) conventional medicine, and though we acknowlegde this exploration in healing, we are not doctors and can't directly recommend this course of action. Contraindications (how medicines interact with each other) are serious business, not even a doctor has them all memorized. Please don’t ask us, as we can only point you toward further research on your end. The only prescription we can give is to have you consult your Physician or Naturopath for help determining what supplementation is best for you.
We want to thank you for allowing us to be your health ally. We want to support you fully, and develop a lasting relationship with you. So…Let us know how we can help!